The public sector is routinely accused of an inability or an unwillingness to innovate and transform. Yet innovation and transformation in many library services I know is just simply core business now.
Public sector organisations are increasingly operating like the commercial sector, facing unprecedented pressure to improve service quality while progressively lowering costs. Striving to become more accountable, customer focused and responsive to stakeholder needs in a climate of shrinking budgets and resources means librarry managers have to be good, have to manage like the best private sector managers.
In my view perfection is the unique alliance of public sector values with excellence in skills, behaviours and creativity usually attributed only to the private sector
What do you think?
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